Shipping policy

Postage and Delivery

For UK buyers shipping is via Royal Mail’s Signed For service, or Special Delivery for higher priced items.
All other countries are via Royal Mail’s International Tracked and Insured service, or Parcelforce’s Global Value courier service for items over 2kg.
All our shipping comes with tracking and insurance as standard.

DESPATCH TIMES

 Most of our items are usually shipped on the next working day after payment is received.

If for any reason there is a delay in shipping your item, we will let you know as soon as possible.

DELIVERY TIMES

UK: 24 to 48 hours
Europe: 3-5 business days
Everywhere else: 5-7 business days

CUSTOMS CHARGES

For buyers outside of the UK, please remember that you might be charged Customs/ Duty tax on your purchase when it enters your country, and that you are responsible for payment of these taxes. Please check your country’s import policies if you are not already familiar with them before buying.

EU Customers - From 2021 under new EU law, any orders under 150 Euros requires the pre-payment of VAT via the new IOSS system, otherwise parcels will be rejected by your country's Customs authorities. Unfortunately this website can't do this currently, but it can be done for purchases made on Etsy, so please check out my Etsy Shop if you wish to place an order.

REDELIVERY

When making your purchase please make sure you provide your full, correct address. We reserve the right to charge postage for redelivery outside of the UK for any packages returned to us because of incorrect delivery addresses supplied by the buyer, or because they haven’t been collected from your local post office.
If the mistake is our fault though you will not be charged for redelivery.

PACKAGING

The majority of the packaging we use is biodegradable and/or recyclable, with the only exception being jiffy bags for small items, but these are also due to phased out in favour of 100% eco-friendly packaging. Some packaging materials are also re-used to reduce waste.